THE PLACE takes customer satisfaction very seriously.

In the case of problems with your reservations/orders,

please contact THE PLACE through our email cs@theplaceapp.com on our numbers and we will assist you.

In appropriate cases, if you have already been billed by THE PLACE, THE PLACE will issue full or partial refunds.

In the following cases:

if you did not receive your order or received an incorrect order,

you may be issued a full refund; if part of your order is missing,

we may issue a partial refund.

In every event, we will do our best to ensure your satisfaction.